PRIVACY POLICY

Badenhorst Plumbing

Last updated: [Insert date]

1. INTRODUCTION

Badenhorst Plumbing (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (“the Website”), submit enquiries, request quotations, or engage our services.We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. INFORMATION WE COLLECT

We may collect and process the following personal information:

2.1 Information You Provide Directly

Full name and surname
Phone number
Email address
Physical address (for service delivery)
Details relating to plumbing or construction enquiries

2.2 Automatically Collected Information

IP address
Browser type and device information
Website usage data
Cookies and tracking data

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Respond to enquiries and provide quotations
Deliver plumbing, construction, and related services
Communicate regarding appointments and services
Improve our website and customer experience
Conduct marketing and advertising activities
Comply with legal and regulatory obligations

4. MARKETING & THIRD-PARTY ADVERTISING

By submitting your information through this Website, you consent to Badenhorst Plumbing using your personal data for marketing and remarketing purposes.

This may include:

Google Ads
Meta platforms (Facebook & Instagram)
Email marketing
WhatsApp communication
Analytics and conversion tracking tools

Your data may be securely shared with trusted third-party service providers strictly for marketing, analytics, communication, or advertising purposes. We do not sell personal information to third parties.

You may opt out of marketing communications at any time by contacting us or using unsubscribe options where provided.

5. COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to:

Improve functionality and performance
Analyse website traffic
Support advertising and remarketing campaigns
For more information, please refer to our Cookie Policy.

6. LEGAL BASIS FOR PROCESSING

We process personal information based on:

Your consent
The performance of a contract or requested service
Legitimate business interests
Legal obligations

7. DATA STORAGE & SECURITY

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Disclosure

Access to personal data is restricted to authorised personnel and service providers only.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or regulatory requirements

9. YOUR RIGHTS UNDER POPIA

You have the right to:

Access your personal information
Request correction or deletion of your data
Withdraw consent for marketing
Object to the processing of your information
Lodge a complaint with the Information Regulator of South Africa
Requests can be made by contacting us using the details below.

10. THIRD-PARTY LINKS

Our Website may contain links to external websites. Badenhorst Plumbing is not responsible for the privacy practices or content of those websites.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately.

12. CONTACT DETAILS

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Badenhorst Plumbing

Email: office@badenhorstpluming.co.za

Phone: [083 443 5997

Service Areas: Gauteng & KwaZulu-Natal